You can reach our customer support team through email at protectorplus@outlook.com. We also offer live chat support during our operating hours.

We accept payments through major credit cards, including Visa, MasterCard, and American Express. You can also use PayPal for your purchases.

We offer flat-rate shipping at $12 for most orders within Australia.
Additional shipping fees may apply for deliveries to rural areas.

Yes, we offer free standard shipping on orders with a total value exceeding $150 (AUD) after any discounts or promotions have been applied. This offer is available for orders shipped to locations within Australia.

We typically process and ship orders within 3 business days. Once shipped, you can expect delivery within 3 to 7 business days, depending on your location and the carrier's service level.

Unfortunately, we do not accept cancellations once an order has been confirmed and placed.

We accept returns within 14 business days after the item has been delivered, provided the item has not been opened and is in its original condition. Please refer to our Return and Refund Policy for more details.

Once your order is shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.

Currently, we only ship to addresses within Australia.

The tracking number will be sent to you via your registered email address.