Protector Plus Customer Service Policy

Last Updated: Friday, 29th September 2023

At Protector Plus, we are committed to providing exceptional customer service to ensure your shopping experience is enjoyable and hassle-free. This Customer Service Policy outlines our commitment to serving you better and explains what you can expect from us.

  1. Customer Support
1.1. Our Customer Support Team is available to assist you with any inquiries, concerns, or issues you may have regarding our products or services. You can reach our team through the following channels:
  • Email: protectorplus@outlook.com
  • Live Chat: https://www.facebook.com/profile.php?id=100092284316659

1.2. We endeavor to respond to all enquiries within 24 business hours.

  1. Product Information and Assistance
2.1. We strive to provide accurate and detailed product information on our website, including product descriptions, specifications, and pricing.
2.2. If you need assistance with product selection or have specific questions about our products, please feel free to reach out to our Customer Support Team for guidance and recommendations.
  1. Ordering and Payment Assistance

3.1. If you encounter any issues while placing an order or making a payment on our website, our Customer Support Team is here to assist you. We can help you navigate the ordering process, resolve payment-related concerns, and provide order status updates.

  1. Returns and Refunds

4.1. Please refer to our Returns and Refunds Policy, which is available on our website, for detailed information on how to initiate a return or request a refund.

4.2. Our Customer Support Team is available to assist you throughout the returns and refunds process, answer any questions, and address your concerns.

  1. Feedback and Suggestions

5.1. We value your feedback and suggestions as they help us improve our products and services. If you have any comments, ideas, or recommendations, please share them with our Customer Support Team.

  1. Privacy and Data Security

6.1. We take your privacy and data security seriously. Rest assured that any personal information you share with us during your interactions with our Customer Support Team will be handled in accordance with our Privacy Policy.

  1. Response Time

7.1. We aim to provide timely responses to customer inquiries. Our typical response time is 24 business hours, but during peak periods, it may take slightly longer. We appreciate your patience.

  1. Resolution of Issues

8.1. Our goal is to resolve customer issues and concerns promptly and to your satisfaction. If an issue requires further investigation, we will keep you informed about the progress and expected resolution time.

  1. Professionalism and Respect

9.1. Our Customer Support Team is committed to treating all customers with professionalism and respect. We expect the same level of courtesy from our customers in their interactions with our team.

  1. Continuous Improvement

10.1. We are committed to continuously improving our customer service processes and procedures to better serve you. Your feedback is instrumental in helping us enhance our services.

  1. Contact Us

11.1. If you need assistance or have any questions regarding our Customer Service Policy, please contact us at:

Protector Plus Pty Ltd

Customer Support Email Address – protectorplus@outlook.com

Thank you for choosing Protector Plus. We are here to serve you and make your shopping experience exceptional.